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AI Deployment Manager - Japan

i-5O

i-5O

This job is no longer accepting applications

See open jobs at i-5O.
Software Engineering, Data Science
Japan
Posted on Monday, December 11, 2023

i-5O is seeking a highly experienced AI Deployment Manager with a background in the manufacturing or tech industry to join our dynamic team, with the option for remote work and occasional travel within Japan. With a minimum of 5 years of relevant experience, you will play a pivotal role in ensuring the success and satisfaction of our valued customers in the Japanese market. You will bring a wealth of expertise to build strong relationships, provide exceptional support, and drive customer retention and growth.

Responsibilities

Market Engagement and Insights:

  • Actively participate in conferences, networking events, and webinars to stay updated on industry trends, market dynamics, and competitor activities.
  • Maintain vigilant oversight of the Japanese market, focusing on the manufacturing and tech sectors, to identify strategic opportunities for i-5O.

Customer Engagement and Support:

  • Conduct discovery calls with clients, displaying active listening skills and thorough note-taking to understand customer requirements and pain points.
  • Conduct research and compile relevant information to facilitate effective customer assistance.
  • Collaborate closely with customers to develop Statements of Work (SoWs), Gantt charts, and system diagrams when necessary.

Project Management and Coordination:

  • Schedule and lead meetings with clients to ensure seamless project execution.
  • Efficiently manage hardware inventory and coordinate shipping for customer-specific projects.
  • Foster collaborative efforts between the Product and Engineering teams, facilitating enhanced project outcomes and innovation.
  • Provide support during onboarding and training sessions to boost customer product knowledge.
  • Oversee customer-specific projects to ensure timely delivery and client satisfaction.

Communication and Reporting:

  • Prepare and deliver weekly update meeting presentations to keep clients informed of project progress.
  • Offer on-site deployment and troubleshooting assistance when required.
  • Summarize key takeaways and action items in recap emails following customer interactions.
  • Develop Quarterly Business Review (QBR) presentations, emphasizing business challenges and their impact.

Issue Resolution and Data Analysis:

  • Address critical situations and escalations promptly with effective solutions to maintain client trust and confidence.
  • Analyze customer data to detect usage patterns, potential issues, and opportunities for improvement, leveraging data-driven insights for decision-making.
  • Assist in crafting user documentation and training materials tailored to Japanese customers' needs.

Collaboration and Revenue Growth:

  • Collaborate closely with the Sales Manager to align customer success efforts with revenue growth strategies.
  • Identify and pursue upselling or cross-selling opportunities based on evolving customer needs within the manufacturing and tech sectors.
  • Develop retention strategies and proactively mitigate potential churn risks.

Qualifications:

  • Bachelor's degree or equivalent in a relevant field.
  • Minimum of 5 years of experience in customer success, account management, or a related role in the manufacturing and/or tech industry.
  • Fluency in both Japanese and English (written and spoken).
  • Strong project management skills with meticulous attention to detail.
  • Excellent communication and interpersonal skills.
  • B.S. in engineering preferred.
  • Sales engineering experience is a plus.
  • Proficiency in collaborating with engineering and product teams.
  • Data-driven mindset with the ability to analyze and leverage data for decision-making.
  • Strong problem-solving skills focused on achieving high-impact business outcomes.
  • Essential knowledge of the Japanese manufacturing and tech market.
  • Prior experience in early-stage AI/tech start-ups is advantageous.
  • Lean Six Sigma Certification is a plus.
  • Operations Management knowledge is a plus.
  • Basic knowledge of computer vision algorithms (e.g., object detection, object classification, segmentation) is a plus.
  • Familiarity with Agile project management tools such as Jira and Trello is a plus.

If you are a proactive, customer-centric professional with a minimum of 5 years of experience in the manufacturing and/or tech industry and a passion for building lasting customer relationships and driving success, we encourage you to apply for this exciting opportunity at i-5O.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

i-5O is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We look forward to welcoming you to our team!

This job is no longer accepting applications

See open jobs at i-5O.